Cancellation & Refund Policy
Order Cancellation
You can cancel your order before it is shipped. Once the order is dispatched, cancellation is not possible. However, you may refuse delivery at the time of receipt.
To cancel an order, please contact us immediately at +91 79049 05456 or email skyorganicsspicies@gmail.com
How to Cancel
- Log in to your account
- Go to "My Orders" section
- Click on the order you wish to cancel
- Click "Cancel Order" button
- Provide a reason for cancellation
Note: Orders that are already shipped cannot be cancelled through the website. Please contact customer support for assistance.
Refund Policy
Refunds will be processed in the following cases:
- Order cancelled before shipment
- Product received is damaged or defective
- Wrong product delivered
- Product quality does not meet standards
Refund Timeline
- Online Payments: 5-7 business days to your original payment method
- Cash on Delivery: Bank transfer within 7-10 business days
Return Process
To initiate a return, please contact us within 48 hours of delivery with:
- Order number
- Product name and quantity
- Reason for return
- Photos of the product (if damaged/defective)
Our team will review your request and provide instructions for returning the product.
Non-Refundable Items
Please note that certain products may not be eligible for returns due to hygiene and safety reasons. This will be clearly mentioned on the product page.
Contact Us
For any cancellation or refund queries, please contact us at skyorganicsspicies@gmail.com or call +91 79049 05456